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Privacy & Cookie Policy

Last updated: 22 September 2025

 

At Featherbed Books, we are committed to protecting your privacy and handling your personal data responsibly and transparently. This Privacy & Cookie Policy explains how we collect, use, and protect your information when you visit our website (featherbedbooks.co.uk), make a purchase, subscribe to our newsletter, or interact with us in any way. By using our website, you agree to the terms set out in this policy.

 

1. Who We Are

Featherbed Books is a UK-based independent book retailer specialising in children’s books and reading gifts. We are the data controller responsible for your personal data under this policy.

 

2. What Personal Data We Collect

We may collect and process the following types of personal data:

 

  • Identity Data: name, email address, phone number, delivery address, billing address

  • Transaction Data: order history, payment method (note: we never store your full card details)

  • Technical Data: IP address, browser type, operating system, device type

  • Usage Data: how you use our website, including products viewed, pages visited, and clicks

  • Marketing Data: your preferences for receiving communications and promotional content

 

3. How We Collect Your Data

We collect personal data in the following ways:

 

  • When you place an order on our website

  • When you subscribe to our newsletter or email updates

  • When you contact us via email, phone or form submission

  • When you browse our website (via cookies and analytics tools)

  • When you interact with our advertising on Google, YouTube, or social media

 

4. How We Use Your Data

We use your personal data to:

 

  • Process and fulfil your orders

  • Provide customer support and respond to queries

  • Send you marketing emails and updates (only if you opt in)

  • Improve our website and personalise your experience

  • Run targeted advertising via Google Ads and similar platforms

 

We process your data based on one or more of the following lawful grounds:

 

  • To fulfil a contract (e.g. processing your order)

  • With your consent (e.g. email marketing)

  • To comply with legal obligations (e.g. financial record-keeping)

  • For our legitimate interests (e.g. improving our site and services)

 

5. Marketing and Advertising

If you have opted in, we may send you occasional promotional emails. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

 

We use Google Ads services (including remarketing and conversion tracking). This allows us to show you relevant adverts based on your past interactions with our website. These tools use cookies to display tailored ads and track their performance. You can manage your ad preferences through your Google Account at https://adssettings.google.com.

 

6. Cookies

We use cookies to enhance your browsing experience, analyse traffic, personalise content, and support essential site features. Cookies are small text files stored on your device. Some cookies are essential for the operation of the site, while others help us improve user experience or show relevant adverts. You can control cookie settings through our cookie banner or by adjusting your browser settings. Disabling cookies may affect some site functionality.

 

Cookies we may use include:

 

  • Essential cookies (e.g. cart and checkout functions)

  • Analytics cookies (e.g. Google Analytics)

  • Advertising cookies (e.g. Google Ads, remarketing tools)

  • Functionality cookies (e.g. saving preferences or login sessions)

 

When you first visit the site, a cookie banner will ask for your consent for non-essential cookies. You can withdraw your consent at any time.

 

7. How We Store and Protect Your Data

Your data is stored securely using encrypted systems and industry best practices. We only retain personal data for as long as necessary to fulfil the purposes for which we collected it, including satisfying legal, accounting, or reporting requirements. We never sell your data to third parties.

 

8. Third-Party Services

We may use trusted third parties to help operate our website and deliver services, such as:

 

  • Payment processors (e.g. Stripe, Wix Payments)

  • Website hosting (e.g. Wix)

  • Email marketing platforms (e.g. Mailchimp, Wix Email Marketing)

  • Analytics and advertising (e.g. Google, Meta)

 

These providers only access data necessary to perform their services and are required to comply with UK data protection laws.

 

9. Your Rights Under UK GDPR

As a data subject, you have the following rights:

 

  • The right to access your personal data

  • The right to correct inaccurate data

  • The right to request erasure (the “right to be forgotten”)

  • The right to restrict or object to processing

  • The right to data portability

  • The right to withdraw consent at any time (for example, unsubscribe from marketing)

 

To exercise your rights, contact us using the details below. We will respond within one month.

 

10. Children’s Privacy

We do not knowingly collect data from children under the age of 13. If we become aware that a child has provided personal information without appropriate consent, we will delete it.

 

11. Updates to This Policy

We may update this policy from time to time. The latest version will always be posted here with the “last updated” date at the top. We recommend reviewing it regularly.

 

12. Contact Information

If you have any questions, concerns or complaints about this policy or your personal data, please contact our Privacy Officer:

 

Nicole

Email: nicole@featherbedbooks.co.uk

Phone: 07501 922840

Postal Address: 104 Newbottle St, Houghton le Spring DH4 4AJ

 

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the UK’s data protection authority, the Information Commissioner’s Office (ICO): https://ico.org.uk

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